Shipping policy

We ship worldwide* from our warehouses in the United States and the Netherlands.
Please refer to the table below for estimated delivery times:

Country / Region Standard Shipping Time
United States 4–8 business days
Netherlands Next-day delivery (order before 11:30 PM)
Belgium, Bulgaria, Germany, Austria, Czechia, Poland, Hungary, Slovenia, Italy, Latvia, Spain, Portugal, Luxembourg, France, Finland, Sweden, Denmark, Romania, Lithuania, Estonia, Croatia, Slovakia, Greece, Ireland, Other EU Countries 3–6 business days
United Kingdom 3–4 business days
Canada 5–8 business days
Mexico 6–8 business days
Australia & New Zealand 3–6 business days
United Arab Emirates 3–6 business days
Israel, Hong Kong, Japan, South Korea 8–12 business days
Rest of the World 6–8 business days

Important:

  • Shipping addresses must be written in English without accent marks.

  • If an incorrect address is provided and the order has already shipped, customers will be responsible for reshipping fees.

  • Depending on your location, import duties or customs fees may apply.

For shipping questions, please contact us at contact@datumcard.com.

Frequently Asked Questions

What is Datumcard’s return and refund policy?

Please click here to view our full Returns & Refunds Policy.
Photo evidence is required when reporting defects, damages, or breakages.

How do I change or cancel my order?

If you need to cancel or modify your order, email contact@datumcard.com within 2 hours of purchase.

  • Use “CHANGE OF ORDER” or “CANCEL ORDER” in the subject line.

  • Our team will get back to you as quickly as possible.

Please review our Returns & Refunds Policy before making changes.

I didn’t receive a confirmation email.

  • Check your spam and junk folders.

  • If you still can’t find it, email contact@datumcard.com to verify your email address was entered correctly at checkout.

What currency does Datumcard use?

All orders on Datumcard® are processed in EUR (€).

For your convenience, our website features a currency converter that displays approximate local currency values.

  • This is for reference only.

  • Your checkout and payment will be processed in EUR at the current exchange rate.

  • As a result, your confirmation email total may differ slightly from the amount shown on your bank statement.

What if I entered the wrong shipping address?

If you made a mistake, email contact@datumcard.com within 2 hours of placing your order.

  • Use “CHANGE OF ADDRESS” in the subject line.

  • Include your full name, order number, and correct shipping address.

My order status shows “unfulfilled,” what does that mean?

If your order is marked unfulfilled, it simply means:

  • We’ve received your payment successfully.

  • Your order has not yet been shipped.

Once your order is dispatched, you’ll receive:

  1. A fulfillment confirmation email.

  2. A tracking number email to monitor your shipment.